Privacy Policy
1. Introduction
Australian Turntables (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our website (turntables.com.au), our products, and our services. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct that information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or otherwise providing us with your personal information, you consent to the collection, use and disclosure of that information as described in this Privacy Policy.
2. Information We Collect
The personal information we collect depends on how you interact with us, and may include:
- Name, email address, phone number and postal address
- Company or business name, and your role within that business
- Details of any enquiry, quote request or service request you submit to us
- Information provided when downloading resources, brochures or technical specifications
- Information submitted as part of an employment application, including resumes and cover letters
- Payment and billing details where relevant to a quote, order or service
- Technical information such as IP address, browser type, device type and general location, collected automatically through our website
We only collect personal information that is reasonably necessary for our business functions and activities.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Complete a contact form on our website
- Request a quote or pricing information for a turntable system
- Download a brochure, specification sheet or other resource
- Submit a service, maintenance or installation request
- Apply for a position with our company
- Contact us by phone, email or in person
We may also collect information automatically through cookies and similar tracking technologies when you browse our website (see Section 6), and, in limited circumstances, from publicly available sources or third parties such as referral partners, where you have consented to that referral.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries, quote requests and service requests
- Provide, install and support our products and services
- Process orders, invoices and payments
- Assess employment applications
- Send you information you have requested, such as brochures or specifications
- Improve our website, products and customer service
- Comply with our legal and regulatory obligations
- Send marketing communications, where you have consented or where permitted by law (see Section 5)
5. Marketing Communications
We may use your contact details to send you marketing communications about our products and services, including by email. You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails, or by contacting us directly using the details in Section 16. We will not use sensitive information for marketing purposes without your express consent.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and support our marketing activities. Cookies are small data files stored on your device. They may collect information such as pages visited, time spent on the site, and the source of your visit (for example, a search engine or an advertisement).
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.
7. Google Analytics and Advertising Services
We use Google Analytics, Google Ads and, where applicable, Meta (Facebook/Instagram) advertising tools to understand website usage and to deliver relevant advertising. These tools use cookies and similar technologies to collect information about your visits to our website and other websites, in order to provide advertising about goods and services that may interest you.
You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on, and you can manage your advertising preferences through Google Ads Settings and Meta’s advertising preference tools. For more information about how Google collects and processes data, visit Google’s Privacy & Terms site.
8. Sharing Your Information
We may share your personal information with:
- Employees and contractors who need the information to perform their duties
- Service providers who assist us with website hosting, email delivery, analytics, payment processing, or marketing
- Installation and delivery partners, where necessary to fulfil an order or service request
- Professional advisers, such as our accountants or lawyers, where reasonably necessary
- Government bodies or regulators, where required by law
We do not sell your personal information to third parties.
9. International Data Transfers
Some of the third-party service providers we use (including cloud hosting, analytics and advertising platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information consistently with the Australian Privacy Principles, or that you have consented to the disclosure.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include the use of secure servers, restricted access to personal information, and secure handling of physical and electronic records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
12. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, please contact us using the details in Section 16. We will respond to your request within a reasonable period. In some circumstances, we may charge a reasonable fee to cover the cost of retrieving information.
13. Australian Privacy Principles
We are committed to complying with the 13 Australian Privacy Principles set out in the Privacy Act 1988 (Cth), including principles relating to the open and transparent management of personal information, anonymity and pseudonymity, the collection of solicited and unsolicited personal information, direct marketing, cross-border disclosure, data quality, data security, and access and correction. If you believe we have breached the APPs, you may lodge a complaint with us (see Section 16) or with the Office of the Australian Information Commissioner (OAIC).
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party website you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updated version will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.
16. Contact Information
If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about your personal information, please contact us:
- Australian Turntables
- Email: sales@turntables.com.au
- Phone: +61 3 5447 0525
- Address: 61 Collins St, Kangaroo Flat VIC 3555, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.